Step into the innovative world of LG Electronics. As a global leader in technology, LG Electronics is dedicated to creating innovative solutions for a better life. Our brand promise, 'Life's Good', embodies our commitment to ensuring a happier, better life for all.
With a rich history spanning over six decades and a global presence of more than 100 subsidiaries, we operate on a truly global scale. Since our establishment in 1958, our dedication to enhancing lives worldwide through innovative products has remained unwavering. Our business domains include Home Appliance & Air Solution, Home Entertainment, Vehicle Components Solutions, and Business Solutions.
Our management philosophy, ""Jeong-do Management,"" embodies our commitment to high ethical standards and transparent operations. Grounded in the principles of 'Customer-Value Creation' and 'People-Oriented Management', these values shape our corporate culture, fostering creativity, diversity, and integrity. At LG, we believe in the power of collective wisdom, fostering a collaborative work environment.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, gender, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any characteristic protected by applicable federal, state, or local law.
Join us and become a part of a company that is not just about creating solutions for a better life, because at LG, Life's Good.
What you'll do
- Managing daily operations, setting and monitoring targets and budgets.
- Leading, training, mentoring, and supervising a team of technicians and support staff.
- Implementing service standards, addressing customer complaints, and resolving service issues.
- Optimizing repair workflows, diagnostic procedures, and service delivery processes.
- Manage Service Center and way-of-working to be able to meet good customer service satisfaction level.
What you must have
- Bachelor’s degree in any major
- Experienced as Service Center Head at least 1 year or more than 5 years as senior technician.
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Great communication skills, leadership skills, and customer handling professional skills.
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Willing to be located across Indonesia Area.
Responsibilities
- Responsible to all operation of Service Network in Indonesia, direct and indirect channel
- Monitor and evaluation of the quality and operation of Service Center based upon Customer Satisfaction Index
- Ensure the effectiveness activity in Service Center in accordance with SOP
- Management VOC & VOD and countermeasure program activities
- Able to handle several project at the same time, inter and intra Departments.
Requirements
- Bachelor degree of Engineering, Statistic or equivalent.
- Experienced at least 5 years in customer service management, preferred from electronics.
- Strong in managerial and English proficient.
Join LG Electronics and grow your career with us!