At LG Electronics Colombia, we are looking for a Call Center Operations Coordinator (Specialist), who will be responsible for coordinating and ensuring LATAM after-sales service through the assigned customer service channels (call center), maintaining the correct levels of customer service throughout LATAM.

What will your main responsibilities be?

• Operate the assignment and meet operational and financial KPIs.
• Lead the work team, developing a favorable climate for teamwork, good communication, and openness to generate spaces for dialogue, integration, suggestions, and new challenges.
• Work with the team on strategies to ensure compliance with operational KPIs.
• Prepare the monthly reports and presentations required by the subsidiaries and their management.
• Analyze operational results and make decisions.
• Define training and education requirements.

What do you need for this role?

• Professional degree in international relations, business administration, engineering, and/or related fields.
• Minimum of 5 years of experience in LATAM Call Center centralization (essential).
• Knowledge of budget management and financial planning, personnel management (call center agents), KPI optimization, and performance.
•  Ability to work collaboratively with internal teams and adapt to changing environments.
•  Advanced proficiency in Excel and Office tools for analysis and monitorin.
•  Advanced English skills (minimum C1 – essential).

What do we expect from you?

We are looking for a professional with a high capacity for collaboration with multidisciplinary teams, focused on building effective relationships with internal areas and suppliers. You must have a proactive and positive attitude towards change, adapting to new business needs and market dynamics.

What do we offer?

• Permanent contract directly with the company.
• Extralegal benefits package.
• Competitive salary.

Are you interested and do you fit the profile? We look forward to receiving your application.