Step into the innovative world of LG Electronics. As a global leader in technology, LG Electronics is dedicated to creating innovative solutions for a better life. Our brand promise, 'Life's Good', embodies our commitment to ensuring a happier, better life for all.
With a rich history spanning over six decades and a global presence of more than 100 subsidiaries, we operate on a truly global scale. Since our establishment in 1958, our dedication to enhancing lives worldwide through innovative products has remained unwavering. Our business domains include Home Appliance & Air Solution, Home Entertainment, Vehicle Components Solutions, and Business Solutions.
Our management philosophy, ""Jeong-do Management,"" embodies our commitment to high ethical standards and transparent operations. Grounded in the principles of 'Customer-Value Creation' and 'People-Oriented Management', these values shape our corporate culture, fostering creativity, diversity, and integrity. At LG, we believe in the power of collective wisdom, fostering a collaborative work environment.
Join us and become a part of a company that is not just about creating solutions for a better life, because at LG, Life's Good.
What You'll Do
- Lead and manage all daily operations of the Repair & Maintenance Branch to ensure service excellence and operational efficiency.
- Oversee repair, maintenance, installation, and technical support activities.
- Ensure timely completion of service requests and achievement of service KPIs.
- Manage and develop a team of service engineers, technicians, and support staff.
- Monitor branch performance, productivity, and customer satisfaction levels.
- Handle escalated customer complaints and implement corrective actions.
- Control branch expenses and ensure achievement of revenue and profitability targets.
- Manage spare parts inventory and ensure stock availability and accuracy.
- Ensure compliance with company policies, quality standards, and safety regulations.
- Prepare branch performance reports and provide recommendations for continuous improvement.
- Coordinate with sales, logistics, and headquarters teams to enhance service operations.
- Drive operational improvements to increase efficiency and customer experience.
What You Must Have
- Bachelor's degree in Electrical Engineering, Mechanical Engineering, Industrial Engineering, Business Administration, or a related field.
- 5+ years of experience in repair, maintenance, service operations, or technical support functions.
- Minimum 3 years of leadership or branch management experience.
- Strong knowledge of service center operations and maintenance processes.
- Experience managing technicians, engineers, and cross-functional teams.
- Strong customer service and complaint management skills.
- Excellent leadership, communication, and problem-solving abilities.
- Experience managing budgets, operational costs, and service KPIs.
- Proficiency in Microsoft Office and ERP/Service Management systems.
- Ability to work in a fast-paced environment and manage multiple priorities.
Nice If You Have
- Lean, Six Sigma, or process improvement certification.
- Experience with field service management systems.
- Familiarity with LG Electronics products and service standards.
- Strong analytical and reporting skills.
- Knowledge of Saudi market service operations and customer expectations.
- PMP, ITIL, or other relevant professional certifications.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, gender, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any characteristic protected by applicable federal, state, or local law.